Have you ever accidentally sent money to the wrong UPI ID or bank account? Don’t worry, you might be able to get your money back! A recent article highlights the new guidelines from the Reserve Bank of India (RBI) that can help you.
Key Takeaways:
- Act Immediately: The most crucial step is to file a complaint within 24 to 48 hours of the transaction.
- Contact the Recipient First: If you know the person you accidentally sent the money to, try contacting them directly. Share a screenshot of the payment and politely request them to refund the amount. Many people will return the money if they are aware of the error.
- Use the Helpline: If the recipient refuses to return the money or does not respond, immediately file a complaint by calling the UPI toll-free number: 18001201740.
- Contact Customer Support: You can also contact the customer support of the app you used (e.g., Google Pay, PhonePe, Paytm). Provide them with the transaction details to file a complaint.
- Online Complaint Portal: If you don’t get a satisfactory response from the helpline or the app’s customer support, you can file an online complaint on the official National Payments Corporation of India (NPCI) portal: npci.org.in.
Important Note: According to RBI guidelines, complaints regarding wrong payments must be made within 3 days. Once the complaint is lodged, you may receive a refund within 48 hours.
Share this information with your friends and family to help them in case of a wrong UPI transaction!
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